Sign in and trip access

Use this article only for one narrow case:

the planner opens, but save or trip-management actions are still unavailable

For the full sign-in and access decision tree, use Sign in and access TRIPS.

Quick checks

If the planner opens but trip actions are unavailable:

• confirm that you are in the expected Backpacking Light account/session
• open the header menu and check whether Manage My Trips is present
• refresh once and check again

If the planner did not open, go back to Sign in and access TRIPS and identify whether you reached the planner, the access-denied screen, or the sign-in-error screen.

If trip actions are still unavailable

Contact support and include:

• the Backpacking Light account you used
• whether the planner opened successfully
• which trip action is missing or unavailable

If you want to decide when to save a trip, or how to use saved trips to compare versions, see Save and manage trips.